Return & Cancellation

You have the right to withdraw from this contract within 14 days without giving any reason.

Start of deadline:
The cancellation period shall be 14 days from the day on which you or a third party designated by you received the goods.

Exercise of the right of withdrawal:
To exercise your right of withdrawal, send us an email to info@urbanmate.me with the subject “Cancellation of order #…”.

Consequences of revocation:
After receiving the returned goods, we will refund all payments within 14 days. The buyer will bear the return shipping costs.

Exceptions:
Personalized products and opened hygiene products are excluded from the right of withdrawal.