General Terms and Conditions

1. Scope
These terms and conditions apply to all orders placed via our online shop urbanmate.me by consumers and businesses.

2. Contracting party
The purchase contract is concluded with UrbanMate, a sole proprietorship, based in Rikon, Switzerland.

3. Offer and conclusion of contract
The presentation of products in the online shop does not constitute a legally binding offer. The contract is concluded upon order confirmation.

4. Prices and shipping costs
The prices listed on the product pages are in CHF. Shipping is free for orders over CHF 60. A flat shipping fee of CHF 4.90 applies for orders under CHF 60.

5. Delivery
Delivery is handled worldwide via our dropshipping partners. Delivery times typically take 7–15 business days.

6. Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason (see “Right of withdrawal”).

7. Retention of title
The goods remain the property of UrbanMate until full payment has been made.

8. Warranty
The statutory warranty rights according to the Swiss Code of Obligations (CO) apply.

9. Place of jurisdiction
Swiss law applies. Place of jurisdiction is Rikon, Switzerland.